HERO POLAR FLEECE BALACLAVA
- Neck and head warmer
- Made from a snug warm polar fleece fabric
- Washes really well, so made to last and be passed on
Designed in the UK
Crafted in Turkey
WASH AT 30
WASH WITH NON BIO
DO NOT TUMBLE
WASH WITH WHITES
DO NOT BLEACH!
PLEASE NOTE, IN THE RUN UP TO CHRISTMAS WE WILL TRY TO DESPATCH ALL ORDERS SAME/NEXT DAY BUT PLEASE ALLOW A FEW DAYS FOR DESPATCH DURING THIS BUSY PERIOD.
ROYAL MAIL ARE STRIKING NOV 29TH + 30TH SO PLEASE NOTE THERE WILL BE FURTHER DISRUPTION TO DELIVERY TIMES.
We despatch orders same day (before midday)
Excluding weekends and bank holidays.
We ship worldwide.
Please note that our despatch time during busy periods (such as sales & promotions) will be slightly slower due to the volume of orders to handle but we will always endeavour to despatch same or next day.
Shipping times may also be slower during festive periods such as the lead up to Christmas due to Royal Mail being busier than usual. So just bear in mind that our shipping times below may be slower over these periods. Suggest to upgrade to Tracked next day for a speedier service if you need items faster.
All UK orders will be shipped through Royal Mail so will arrive through your usual postman.
We offer FREE UK delivery on orders over £75
*Please note the above free delivery offers will be sent second class or standard airmail. If you prefer a tracked service please upgrade this at check out.
We also offer the below shipping options at checkout:
Second class non-trackable £2.95 (3-5 working days)
First class non-trackable £3.50 (1-2 working days)
Tracked Next Day £6.95 (guaranteed before 1pm next working day) this applies to orders made before 2pm on weekdays excluding bank holidays.
Non trackable postage will not be insured, so any lost post will be at buyers risk. We can provide a receipt to show postage but suggest if you are buying a large value order to upgrade to a tracked service.
Rest of the world
We send all of our international post tracked so that we can guarantee security for our customers. These are insured so if anything should occur our customers will receive a full refund.
Royal Mail Economy Tracked (up to 10 days) £16.95
DHL Express Tracked (1-2 days) £29.95
Please note orders sent out of the UK may be subject to additional taxes during customs clearance which is the customers responsibility and out of our control.
If you want to exchange your item for an alternative size or style, please contact firstname.lastname@example.org and we will arrange a speedy exchange.
If you would prefer a refund please return your order within 30 days to the address below. Suggest to send using Evri as this is a trackable and insured service starting from £2.99. Orders must be in a resaleable condition with tags. Please include your order number or postcode in the parcel so we can locate your order. Please note that we will refund the full cost of the item paid, we will not refund postage that has already been paid to the couriers unless the item/s received are faulty or damaged.
Please return to:
6 Mowbray Drive
Please allow up to 10 working days for a refund to process.